Digital window display(DIWDI) is a part of Safety and Risk Engineering Solutions (SRES) group.
Safety and Risk Engineering Solutions (ACN 116811324) ( “we” or “us”) respects your privacy and is committed to protecting your personal information. This document sets out our approach to managing your personal information. Examples of personal information include your full name, the company you represent, postal address, telephone number and email address.
HOW DO WE COLLECT, STORE AND USE YOUR PERSONAL INFORMATION?
We may collect your personal information directly from you when you download any of the free stuff or purchase Products from www. sres-australia.com.au ,Diwdi.com.au, digitalwindowdisplay.com.au (“Websites”) or when you provide information to us by email.
If you do not provide us with your personal information, we will be unable to provide you with any free Documentation, or Product purchases.
We store personal information in paper and/or in electronic form. The security of information is important to us and we will take reasonable steps to protect it from misuse, loss, unauthorised access, modification or unauthorised disclosure. We employ security measures such as:Security measures for computer/data base system access; and Security measures on the Website.
We may use your personal information in order to:
- Identify you and provide Documentation, or Products for you;
- Market products, services and special offers made available by us;
- Manage the Website and provide you with access to the Website;
- Keep you informed of news and information (such as special offers) relating to our services via various media, including email and telephone;
- Research and develop new competitions, programs, activities and other events relating to business;
- Research and develop new products and services relating to Safety training or other services; and
- develop our relationship with Website users.
If you do not wish to receive our electronic newsletters, publications and other communications, unsubscribe links are always provided or you can contact us at any time.
ACCURACY OF YOUR PERSONAL INFORMATION:
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, we rely on the accuracy of the personal information provided by you.If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please email us and we will take reasonable steps to ensure that it is corrected.
WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?
We value your privacy and will not disclose your personal information to third parties. We will only disclose your personal information to our professional advisers, including our accountants, auditors and lawyers, our insurers and otherwise ONLY as required or authorised by law.
HOW CAN YOU ACCESS THE PERSONAL INFORMATION WE HOLD ABOUT YOU?
Subject to some exceptions provided by law, you have the right to access your personal information. For security purposes, if you would like to access your personal information, we require you to put your request in writing. If we do not allow you access to any part of the personal information we hold about you, we will tell you why.
We will not charge you for lodging a request to access your personal information, but we may charge you for our reasonable costs in supplying you with access to this information.
HOW TO CONTACT US:
If you have any questions in relation to this Privacy Statement, you can call us on 0422 416 881 or email us via the contact us page.
CHANGES TO THIS PRIVACY STATEMENT:
From time to time, we may need to change this Privacy Statement to reflect our changing business practices. We may change the Privacy Statement at any time by posting the changed Privacy Statement on the Website.
Deliveries are made by our preferred Carrier (Australia Post – Express Post) to the shipping address stipulated in your order. The standard delivery fee is $100 AUD excluding GST per item.
If you are in a metropolitan area of Australia, you should receive your order within 5-10 working days, but no guarantee is made to this effect. However we will always strive to get your order to you in the timeliest manner possible.
With orders mentioned in the websites or Instant Download products incur no shipping charges at all.
You may nominate your own Carrier, costs for which are your responsibility.
If we are not able to despatch your Products within 10 days of the date of your order, we shall notify you by either phone or by e-mail to arrange another date for delivery.
We are unable to accept liability where the wrong delivery address or delivery date has been given due to customer error.
We may deliver the Products in installments if the Products are not available at the same time for delivery. You will be immediately notified to this effect.
RETURN MATERIAL AUTHORITY POLICY & PROCEDURES
Please choose your products very carefully because due to the nature of the products, we cannot offer you any refunds unless the item(s) is damaged.
To maintain and establish a uniform system to investigate and action any general returns for incorrect orders shipped, duplicated order shipments and other returns ONLY when approved by SRES or DIWDI.
The aim is to credit the Customer after the Return Material Authority has been approved by SRES or DIWDI, the goods collected and received by SRES or DIWDI and that those goods are in a Pristine Condition as confirmed by SRES or DIWDI.
Return Procedure- General Return
General Returns Procedure
The customer upon finding the delivered goods where errors are made by SRES or DIWDI, is to use the RMA application form (contact us to get the form); this return application needs to be applied within a 2 days from date of delivery of goods, using the SRES or DIWDI RMA application form.
The customer must complete the request for RMA and clearly identify why new stock is being returned. If the customer has any questions regarding RMA please call us or 0422 416 881. SRES or DIWDI must supply:
Quantity of the product(s) that needs to be returned Serial number for each product that needs to be returned Reason for the return
If approved a number and return instructions will be emailed to the email address submitted on the RMA Form.
Returned NEW goods must be in original pristine condition box, no labels placed on product picture box and unopened packaging. Damage ‘subject to checking with Transport Company on pick up” if damaged by Customer, the Customer will incur a 15% restocking fee or even have stock sent back to store.
Generally, it is not SRES or DIWDI policy to accept stock returns, however where a return is approved by SRES or DIWDI, a Return Authorisation number will be required before returned shipment of the goods. Any goods shipped without an RMA number will not be accepted.
All non warranty returns will incur a handling fee of 15% on the value of the goods when stock is returned by a customer.
Dead on Arrival Products
Return Procedure- Faulty Products
For the purposes of this policy, DOA is defined as any new product found to be defective, i.e. experiencing faulty parts or workmanship and NOT an end user error, within 2 days of the end user’s date of purchase.
The customer must, upon finding the product defective within 2 days of the purchase date, repack the product and follow the RMA procedure as stated under ‘General Returns Policy’. Goods must be in pristine condition with all accessories enclosed.
The following companies require their goods to be returned or warranted through their own process. Please see their websites for further details:
Fuji Xerox Printers Konica Minolta Kyocera MitaOKI
End user proof of purchase must be attached with documentation for return.
A ‘Warranty’ product is a faulty product that failed within the warranty period. The warranty period for each product will vary based on Vendor policies.
A ‘faulty’ product is a product returned by the Customer to SRES or DIWDI or Vendor that failed to operate in accordance with its functional specifications.
Faulty Product Returns Procedure
- Not all faulty returns are handled by SRES or DIWDI.
- Customer must follow the ‘General Returns Procedure and supply:
Quantity of the product(s) that needs to be returned
Serial number for each product that needs to be returned
Fault details for each product that needs to be returned
End user’s Proof of Purchase for each product that needs to be returned Vendor’s pre-authorisation number if applicable
- Under Vendor’s directions, SRES or DIWDI will issue a credit, replacement or repair for the return of faulty products. Replacement or repair returns may result in delays due to Vendor processing lead times and SRES or DIWDI stock availability.
- Any physical damage incurred on the faulty product due to the misuse of the product will void the warranty and is the Customer’s responsibility.
- The Customer should provide the correct and exact fault details which SRES or DIWDI can advise to the Vendor for testing purpose. Any no fault found charges from the Vendor will be at the Customer’s expense.
- For Bonus products, SRES or DIWDI will only provide a replacement. If the product is discontinued or obsolete, the warranty will be handled by SRES or DIWDI on case by case basis.
- If SRES or DIWDI approves an RMA for return under warranty, the Customer is responsible for freight to the Melbourne warehouse. SRES or DIWDI will be responsible for return freight of the product as soon as it has been exchanged, for replacement or repair returns only.
All faulty products must be returned in pristine condition with all accessories enclosed.